Last Updated: August 20, 2026

Genze Hub ("Genze Hub," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how Genze Hub collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

Genze Hub operates as an Indian entity and handles personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Digital Personal Data Protection Rules, 2025, and other applicable laws relating to privacy, data protection, and electronic commerce.

1. Information We Collect

Depending on how you use our website and services, we may collect the following types of information:

• Personal and Contact Information: Full name, email address, telephone/mobile number, billing address, shipping/delivery address, city, state, postal/ZIP code, and country.

• Order Information: Products purchased, order number, order history, delivery details, return/refund/exchange requests, and customer support communications.

• Payment Information: Payments are processed securely through third-party payment gateways. Genze Hub does not store sensitive payment credentials (such as full credit/debit card numbers, CVV numbers, UPI PINs, or banking passwords) on our systems.

• Technical & Usage Information: IP address, browser type, device type, operating system, pages visited, date and time of access, referring URLs, and general site interaction data automatically collected via server logs.

2. How We Use Your Information

We process your personal information for lawful and legitimate business purposes, including:

• Processing, fulfilling, and delivering orders.

• Processing payments and issuing refunds or credits.

• Sending transactional updates, invoices, tracking details, and support messages.

• Responding to customer inquiries and resolving grievances.

• Preventing fraud, securing our website, and verifying transactions.

• Sending promotional communications (where you have explicitly consented or as permitted by law).

• Complying with statutory, tax, accounting, legal, and regulatory obligations in India.

3. Legal Basis and Consent

• Consent: Where required by the DPDP Act or other applicable laws, we process personal data based on your freely given, specific, informed, unconditional, and unambiguous consent.

• Withdrawal of Consent: You have the right to withdraw your consent at any time by contacting our Grievance Officer. Withdrawal will not affect the lawfulness of processing based on consent prior to its withdrawal, but it may prevent us from fulfilling certain services or orders.

• Legitimate Uses: We may process personal data without separate consent for lawful purposes such as fulfilling voluntarily requested orders, complying with judicial or regulatory orders, or responding to security emergencies as allowed under law.

4. Marketing Communications

If you opt-in to promotional communications, we may send you updates regarding new products, special discounts, and marketing offers.

• You may opt out of receiving promotional communications at any time by clicking the "Unsubscribe" link in our emails or contacting support.

• Opting out of marketing emails will not affect mandatory transactional communications (e.g., order confirmations, shipping updates, receipts, or policy changes).

5. Cookies and Tracking Technologies

Genze Hub uses cookies, web beacons, and similar technologies to:

• Keep your shopping cart active during browsing sessions.

• Remember your user preferences and language settings.

• Analyze website traffic, user interaction, and overall performance.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact certain functionality of our website.

6. Sharing of Personal Information

Genze Hub does not sell, rent, or trade your personal information. We only share information with trusted service providers to the extent necessary to perform authorized operations, including:

• Payment gateways and financial institutions.

• Courier, shipping, and logistics providers.

• Web hosting, IT infrastructure, and data security vendors.

• Professional advisers, auditors, and legal representatives.

All third-party service providers are bound by confidentiality obligations and are required to process data in compliance with applicable Indian privacy laws.

7. Shipping and Logistics

To deliver your purchases, necessary details (Name, Shipping Address, Phone Number, and Package Details) are shared with logistics partners, courier services, and postal authorities. For international orders, information may also be shared with destination customs and regulatory agencies as required by law.

8. International Data Processing

While Genze Hub operates primarily in India, international customers purchasing from our site acknowledge that their personal data will be transferred to, stored, and processed in India and other necessary international jurisdictions to complete payment processing and cross-border delivery.

9. Data Security

We implement reasonable technical and organizational security measures—including SSL encryption, restricted access controls, and firewall protections—to safeguard your data against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage system is 100% secure, and users are responsible for maintaining the confidentiality of their account credentials.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required to meet legal, tax, statutory, and accounting retention requirements. When personal data is no longer required, it will be securely deleted, erased, or anonymized in accordance with applicable rules.

11. Children's Privacy

Our website is not intended for or directed toward children under the legal age defined by applicable law without verifiable parental/guardian consent. If we learn that personal data of a minor has been collected without proper statutory authorization, we will take immediate steps to remove the data.

12. Third-Party Websites and Social Media

Our website may link to third-party services, payment portals, or social media platforms. Genze Hub is not responsible for the privacy practices, content, or security of external platforms. Interactions with third-party sites are governed by their respective privacy policies.

13. Fraud Prevention and Legal Compliance

We reserve the right to process and disclose personal data to law enforcement, statutory bodies, or security advisors when required to comply with law, enforce legal agreements, investigate cybersecurity incidents, or protect against fraud and safety threats.

14. Your Privacy Rights Under the DPDP Act

Subject to statutory conditions and exceptions under Indian law, you have the right to:

1. Right to Access Information: Request a summary of personal data being processed and the identity of third parties with whom it has been shared.

2. Right to Correction and Erasure: Request the correction of inaccurate/outdated data, or the deletion of data no longer necessary for processing.

3. Right to Grievance Redressal: Access a readily available mechanism to resolve privacy-related complaints.

4. Right to Nominate: Nominate another individual to exercise your privacy rights in the event of death or incapacity.

15. Grievance Redressal Mechanism

In compliance with Indian data protection laws, Genze Hub has designated a Grievance Officer to handle any queries, concerns, or grievances regarding your personal data.

Grievance Officer Details:

• Designation: Grievance Officer – Data Protection

• Entity: Genze Hub

• Email: support@genzehub.co.in

• Address: 1/4819 Sona Manzil, Mannarakkal Paramba, East Nadakkavu, Calicut, Kerala 673011, India

We will acknowledge your grievance within 48 hours and aim to resolve all legitimate privacy requests within the timelines mandated under applicable Indian laws.

16. Policy Updates

We may update this policy periodically to reflect operational, technology, or legal developments. Revised policies will be published on this page with an updated "Last Updated" date. Continued use of our website following any update signifies your acceptance of the revised terms.

Document 2: Terms and Conditions

Genze Hub – Terms and Conditions

Last Updated: September 1, 2026

Welcome to Genze Hub. These Terms and Conditions ("Terms") govern your access to and use of the website located at www.genzehub.co.in ("Website") and any orders placed with Genze Hub ("we," "us," or "our").

By accessing, browsing, or placing an order on our Website, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these Terms, please do not use our Website.

1. General & Modification of Terms

Genze Hub operates as an Indian commercial entity. We reserve the right to update, amend, or modify these Terms at any time without prior notice. Any modifications will become effective immediately upon being posted on the Website. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.

2. Products and Information

• Product Representations: We make every effort to display product descriptions, images, ingredient lists, and pricing accurately. However, actual colors, shades, or packaging may vary slightly due to screen display settings, batch variations, or manufacturer updates.

• Availability: All products are subject to stock availability. Genze Hub reserves the right to discontinue any product or limit order quantities without prior notice.

3. Orders and Acceptances

• Order Placement: By placing an order, you warrant that you are legally competent to enter into a binding contract and that all information provided is true and accurate.

• Order Verification & Cancellation: Receipt of an order confirmation does not signify final acceptance of your order. Genze Hub reserves the right to refuse or cancel any order for reasons including:

  • Product out-of-stock or discontinued.

  • Errors in pricing, description, or promotional discount codes.

  • Incomplete, invalid, or unverified payment/shipping information.

  • Suspected fraudulent, unauthorized, or illegal transactions.

• Refund on Cancellation: If your order is canceled after your payment has been processed, the full amount will be credited back to your original payment method within standard banking processing timelines.

4. Pricing, Taxes, and Payment

• Pricing & Currency: All prices listed on the Website are in Indian Rupees (INR) unless explicitly stated otherwise, and are inclusive of applicable statutory taxes (such as GST) unless indicated at checkout.

• Typographical Errors: In the event a product is listed at an incorrect price due to a technical error, Genze Hub reserves the right to cancel any orders placed for that product, even if the order has been confirmed and paid for.

• Payment Processing: Payments are processed through secure, PCI-DSS compliant third-party payment gateways. Orders will only be processed upon successful payment authorization.

5. Shipping and Delivery

• Fulfillment: Orders are processed and dispatched in accordance with our Shipping Policy. Estimated delivery times provided at checkout are indicative and subject to logistics schedules.

• Delays & Force Majeure: Genze Hub is not liable for delivery delays caused by events beyond our reasonable control, including courier disruptions, severe weather conditions, national holidays, customs holds, lockdowns, or acts of nature.

• Delivery Address: Customers are solely responsible for providing accurate and complete delivery addresses. Re-routing or re-shipping costs due to incorrect address submission will be borne by the customer.

6. Returns, Refunds, and Replacements

• Eligibility Period: Unopened, unused, and undamaged products in their original packaging may be returned within 30 days of delivery, subject to prior authorization and verification under our Return & Refund Policy.

• Exclusions (Hygiene & Health Safety): Due to strict health, safety, and hygiene standards, any opened, unsealed, tested, or used beauty, skincare, or personal care items are strictly non-returnable and non-refundable.

• Pre-Authorization: Customers must contact our customer support team prior to returning any item. Unauthorized returns will be rejected.

7. Damaged, Defective, or Incorrect Orders

If you receive a package that is damaged, defective, leaking, or contains incorrect items:

1. You must report the issue to Genze Hub within 7 days of delivery.

2. Clear unboxing photos/videos, order details, and item photos must be provided as proof.

3. Upon verification, Genze Hub will issue a replacement or process a refund as per our policy.

8. Customer Obligations & Conduct

You agree not to:

• Use the Website for any unlawful, fraudulent, or malicious purpose.

• Submit false, misleading, or stolen identity/payment details.

• Attempt to bypass website security mechanisms, reverse engineer software, or upload malicious code.

• Reproduce, duplicate, sell, or exploit any portion of the Website or its content without express written consent from Genze Hub.

9. Intellectual Property

All content on this Website—including logos, trademarks, brand names, product graphics, page layouts, text, and custom software—is the exclusive intellectual property of Genze Hub or its respective brand licensing partners. Third-party brand names and trademarks displayed belong to their respective owners. Unauthorized use or reproduction is strictly prohibited under applicable copyright and trademark laws.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• Genze Hub, its directors, employees, or agents shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of, or inability to use, the Website or products.

• Our total liability for any claim arising out of an order shall not exceed the actual purchase price paid by you for the specific product in question.

11. Third-Party Links & Content

Our Website may include links or integrations to external third-party sites (such as payment portals or social media channels). Genze Hub does not control and is not responsible for the content, privacy practices, or accuracy of external websites.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these Terms or the purchase of products shall be subject to the exclusive jurisdiction of the courts located in Calicut, Kerala, India.

13. Consumer Grievance Mechanism

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and applicable Indian regulations, Genze Hub provides a dedicated Grievance Mechanism for customer complaints.

Grievance Redressal Contact:

• Designated Officer: Customer Grievance Officer

• Entity: Genze Hub

• Address: 1/4819 Sona Manzil, Mannarakkal Paramba, East Nadakkavu, Calicut, Kerala 673011, India

• Email: support@genzehub.co.in

• Website: www.genzehub.co.in

We will acknowledge complaints within 48 hours and resolve customer grievances within the statutory timeline mandated under law.