Shipping policy
Shipping Policy
Last Updated: September 1, 2026
Genze Hub offers shipping to supported destinations using available fulfillment locations and shipping partners. Shipping methods, rates, and estimated delivery times depend on the customer's destination, product availability, fulfillment location, and the shipping option available at checkout.
🇮🇳 India
Standard Shipping: $1.99
Estimated Transit Time: 3–8 business days
Final shipping options and charges are displayed at checkout.
🇦🇪 United Arab Emirates
Standard Shipping: Free for eligible orders from $0–$499
Estimated Transit Time: 3–12 business days
Eligibility and final available shipping options are determined at checkout based on the order and delivery address.
🇺🇸 United States & 🇨🇦 Canada
Standard Shipping: $5.99
Estimated Transit Time: 5–8 business days
USPS carrier-calculated shipping may also be available. Final shipping rates and carrier delivery estimates are displayed at checkout.
Order Processing
Please allow approximately 1–3 business days for order processing before shipment.
Estimated transit times begin after an order has been processed and handed over to the shipping carrier.
Tracking
When tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after dispatch.
Multiple Shipments
Some orders may contain products fulfilled from different locations. In these cases, your order may arrive in separate packages, and you may receive more than one tracking number.
International Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Any applicable charges that are not collected at checkout are the customer's responsibility.
Delivery Delays
Delivery estimates are not guaranteed. Carrier delays, customs processing, weather conditions, holidays, or circumstances outside our reasonable control may affect delivery times.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipped.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact Genze Hub Customer Support with your order number and relevant information so we can review the issue and assist you.
Final Shipping Rates & Delivery Estimates
The shipping methods, rates, and estimated delivery times displayed at checkout are the final applicable options for your order.
Contact Us
Genze Hub Customer Support
Email: support@genzehub.co.in
Website: www.genzehub.co.in
Please include your order number when contacting us about an existing order.