Genze Hub – Legal Policy (Terms & Privacy)

Last Updated: September 1, 2026

Welcome to Genze Hub. This Legal Policy outlines the Terms & Conditions governing your use of our website, www.genzehub.co.in ("Website"), as well as our Privacy Policy regarding the collection, protection, and use of your personal information.

Genze Hub operates as an Indian business entity and complies with applicable Indian regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Digital Personal Data Protection Rules, 2025, and the Consumer Protection (E-Commerce) Rules, 2020.

By accessing, browsing, or purchasing from our Website, you agree to be bound by all the terms set forth below.

1. General Terms & Website Use

• Genze Hub reserves the right to update, modify, or change any part of this policy at any time without prior notice. Any changes become effective immediately upon being posted on this page.

• You agree not to use the Website for any unlawful, fraudulent, or malicious activities, nor to bypass security features or interfere with system operations.

2. Products, Pricing, and Orders

• Product Information: We strive for complete accuracy in product descriptions, images, ingredient lists, and prices. However, slight variations in color, packaging, or appearance may occur due to display screens or manufacturer updates.

• Pricing & Currency: All prices are displayed in Indian Rupees (INR) and include applicable taxes (GST) unless otherwise stated at checkout.

• Typographical Errors: In the event a product is listed at an incorrect price due to a system or technical error, Genze Hub reserves the right to cancel any orders placed for that item, even if confirmed and paid for.

• Order Acceptance & Cancellation: We reserve the right to refuse or cancel orders due to stock unavailability, pricing errors, unverified delivery information, or suspected fraud. If canceled after payment, a full refund will be processed to your original payment method.

3. Shipping and Delivery

• Orders are processed and shipped according to our logistics timelines. Delivery estimates provided at checkout are indicative.

• Genze Hub is not liable for shipping delays caused by carrier disruptions, severe weather, national holidays, customs holds, lockdowns, or force majeure events beyond our control.

• Customers are responsible for providing correct and complete delivery addresses.

4. Returns, Refunds, and Replacements

• 30-Day Return Period: Unopened, unused, and undamaged products in their original packaging may be returned within 30 days of delivery, subject to prior customer support approval.

• Hygiene & Health Exclusions: Due to health, safety, and sanitation standards, any opened, unsealed, tested, or used beauty, skincare, or personal care products are strictly non-returnable and non-refundable.

• 7-Day Damaged/Defective Claims: If you receive a damaged, leaking, defective, or incorrect order, you must notify us within 7 days of delivery with clear unboxing photos/videos for verification before a replacement or refund is issued.

5. Collection and Use of Personal Data

We collect personal details (name, email, phone number, shipping address), order history, and technical data (IP address, browser type) to provide our Services.

• Purpose: Data is used strictly for fulfilling orders, processing payments, delivering shipments, resolving customer inquiries, preventing fraud, and complying with Indian statutory obligations.

• Payment Credentials: Payments are handled securely via PCI-DSS compliant payment gateways. Genze Hub does not store credit/debit card CVVs, UPI PINs, or banking passwords on our systems.

6. Legal Basis & Data Rights (DPDP Act)

• Consent: We process personal data based on your freely given, specific, and unambiguous consent. You may withdraw consent at any time by contacting our Grievance Officer, though this may limit our ability to fulfill certain services.

• Data Rights: Subject to statutory conditions, you have the right to access a summary of your personal data, request correction or erasure of outdated data, and nominate a representative in case of incapacity or death.

7. Data Sharing & Security

• Genze Hub does not sell or rent your personal information.

• We share necessary data only with trusted third parties required to operate our business, including Shopify (platform provider), courier and logistics partners, payment processors, and legal/regulatory authorities when required by law.

• We implement SSL encryption and technical access controls to protect your data. Data is retained only as long as required for legal, tax, and order fulfillment purposes.

8. Intellectual Property & Liability

• All content on this Website—including logos, branding, graphics, text, and layout—is the intellectual property of Genze Hub or its partners. Unauthorized reproduction is prohibited.

• To the maximum extent permitted by Indian law, Genze Hub's liability for any order claim is limited solely to the actual purchase price paid by you for the item in question.

9. Governing Law & Dispute Resolution

This Policy is governed by and construed in accordance with the laws of India. Any legal disputes or claims shall be subject to the exclusive jurisdiction of the courts located in Calicut, Kerala, India.

10. Customer Grievance & Contact Mechanism

In compliance with the DPDP Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, Genze Hub provides a dedicated Grievance Redressal mechanism.

Grievance Officer Contact Details:

• Designated Role: Grievance Officer

• Entity: Genze Hub

• Address: 1/4819 Sona Manzil, Mannarakkal Paramba, East Nadakkavu, Calicut, Kerala 673011, India

• Email: support@genzehub.co.in

• Website: www.genzehub.co.in

We will acknowledge all grievances within 48 hours and resolve complaints within the statutory timelines mandated under Indian law.