Genze Hub – Privacy & Legal Notice Policy

Last Updated: August 20, 2026

Genze Hub ("Genze Hub," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy & Legal Notice Policy explains how Genze Hub collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

Genze Hub operates as an Indian entity and handles personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Digital Personal Data Protection Rules, 2025, and other applicable laws relating to privacy, data protection, and electronic commerce.

1. Information We Collect

Depending on how you use our website and services, we may collect the following types of information:

• Personal and Contact Information: Full name, email address, telephone/mobile number, billing address, shipping/delivery address, city, state, postal/ZIP code, and country.

• Order Information: Products purchased, order number, order history, delivery details, return/refund/exchange requests, and customer support communications.

• Payment Information: Payments are processed securely through third-party payment gateways. Genze Hub does not store sensitive payment credentials (such as full credit/debit card numbers, CVV numbers, UPI PINs, or banking passwords) on our servers.

• Technical & Usage Information: IP address, browser type, device type, operating system, pages visited, date and time of access, referring URLs, and general site interaction data automatically collected via server logs.

2. How We Use Your Information

We process your personal information for lawful and legitimate business purposes, including:

• Processing, fulfilling, and delivering orders.

• Processing payments and issuing refunds or credits.

• Sending transactional updates, invoices, tracking details, and support messages.

• Responding to customer inquiries and resolving grievances.

• Preventing fraud, securing our website, and verifying transactions.

• Sending promotional communications (where you have explicitly consented or as permitted by law).

• Complying with statutory, tax, accounting, legal, and regulatory obligations in India.

3. Legal Basis and Consent

• Consent: Where required by the DPDP Act or other applicable laws, we process personal data based on your freely given, specific, informed, unconditional, and unambiguous consent.

• Withdrawal of Consent: You have the right to withdraw your consent at any time by contacting our Grievance Officer. Withdrawal will not affect the lawfulness of processing based on consent prior to its withdrawal, but it may prevent us from fulfilling certain services or orders.

• Legitimate Uses: We may process personal data without separate consent for lawful purposes such as fulfilling voluntarily requested orders, complying with judicial or regulatory orders, or responding to medical/security emergencies as allowed under law.

4. Marketing Communications

If you opt-in to promotional communications, we may send you updates regarding new products, special discounts, and marketing offers.

• You may opt out of receiving promotional communications at any time by clicking the "Unsubscribe" link in our emails or contacting support.

• Opting out of marketing emails will not affect mandatory transactional communications (e.g., order confirmations, shipping updates, receipts, or policy changes).

5. Cookies and Tracking Technologies

Genze Hub uses cookies, web beacons, and similar technologies to:

• Keep your shopping cart active during browsing sessions.

• Remember your user preferences and language settings.

• Analyze website traffic, user interaction, and overall performance.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact certain functionality of our website.

6. Sharing of Personal Information

Genze Hub does not sell, rent, or trade your personal information. We only share information with trusted service providers to the extent necessary to perform authorized operations, including:

• Payment gateways and financial institutions.

• Courier, shipping, and logistics providers.

• Web hosting, IT infrastructure, and data security vendors.

• Professional advisers, auditors, and legal representatives.

All third-party service providers are bound by confidentiality obligations and are required to process data in compliance with applicable Indian privacy laws.

7. Shipping and Logistics

To deliver your purchases, necessary details (Name, Shipping Address, Phone Number, and Package Details) are shared with logistics partners, courier services, and postal authorities. For international orders, information may also be shared with destination customs and regulatory agencies as required by law.

8. International Data Processing

While Genze Hub operates primarily in India, international customers purchasing from our site acknowledge that their personal data will be transferred to, stored, and processed in India and other necessary international jurisdictions to complete payment processing and cross-border delivery.

9. Data Security

We implement reasonable technical and organizational security measures—including SSL encryption, restricted access controls, and firewall protections—to safeguard your data against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage system is 100% secure, and users are responsible for maintaining the confidentiality of their account credentials.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required to meet legal, tax, statutory, and accounting retention requirements. When personal data is no longer required, it will be securely deleted, erased, or anonymized in accordance with applicable rules.

11. Children's Privacy

Our website is not intended for or directed toward children under the legal age defined by applicable law without verifiable parental/guardian consent. If we learn that personal data of a minor has been collected without proper statutory authorization, we will take immediate steps to remove the data.

12. Third-Party Websites and Social Media

Our website may link to third-party services, payment portals, or social media platforms. Genze Hub is not responsible for the privacy practices, content, or security of external platforms. Interactions with third-party sites are governed by their respective privacy policies.

13. Fraud Prevention and Legal Compliance

We reserve the right to process and disclose personal data to law enforcement, statutory bodies, or security advisors when required to comply with law, enforce legal agreements, investigate cybersecurity incidents, or protect against fraud and safety threats.

14. Your Privacy Rights Under the DPDP Act

Subject to statutory conditions and exceptions under Indian law, you have the right to:

1. Right to Access Information: Request a summary of personal data being processed and the identity of third parties with whom it has been shared.

2. Right to Correction and Erasure: Request the correction of inaccurate/outdated data, or the deletion of data no longer necessary for processing.

3. Right to Grievance Redressal: Access a readily available mechanism to resolve privacy-related complaints.

4. Right to Nominate: Nominate another individual to exercise your privacy rights in the event of death or incapacity.

15. Grievance Redressal Mechanism

In compliance with Indian data protection laws, Genze Hub has designated a Grievance Officer to handle any queries, concerns, or grievances regarding your personal data.

Grievance Officer Details:

• Designation: Grievance Officer – Data Protection

• Entity: Genze Hub

• Email: support@genzehub.co.in

• Address: 1/4819 Sona Manzil, Mannarakkal Paramba, East Nadakkavu, Calicut, Kerala 673011, India

We will acknowledge your grievance within 48 hours and aim to resolve all legitimate privacy requests within the timelines mandated under applicable Indian laws.

16. Policy Updates

We may update this policy periodically to reflect operational, technology, or legal developments. Revised policies will be published on this page with an updated "Last Updated" date. Continued use of our website following any update signifies your acceptance of the revised terms.