Refund policy
RETURN & REFUND POLICY
Last updated: September 1, 2026
Thank you for shopping at Genze Hub. We want you to be completely satisfied with your K-beauty purchase.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging.
To initiate a return, contact us at support@genzehub.co.in with your order number and reason for return. We will provide return instructions within 2 business days.
Non-Returnable Items
- Opened or used skincare and beauty products
- Items marked as final sale
- Gift cards
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7–10 business days.
Exchanges
We replace items that are defective or damaged on arrival. Please contact us within 7 days of delivery with photo evidence.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged on arrival, or we made an error with your order.
Contact
For return or refund questions, contact:
Genze Hub
Email: support@genzehub.co.in
Website: www.genzehub.co.in
Genze Hub reserves the right to refuse a return that does not meet the conditions outlined above.